Troubleshooting

Most issues with your D0 Bot can be resolved with a simple restart. This page covers common problems and how to fix them.

Bot Not Responding on Telegram

Symptoms: You send a message to your bot on Telegram, but it doesn't reply.

Common Causes & Solutions:

1. Check if Your Bot is Online

Go to the D0 Dashboard and check your bot's status:

• Online (green) — Bot should be working. Try restarting (see below).
• Hibernated (yellow) — Your bot is sleeping. Click Wake Up, or simply send a message on Telegram — the bot will auto-resume in 1-2 minutes.
• Error (red) — There's an issue. Click Restart to fix it.

2. Restart Your Bot

If your bot shows as "Online" but isn't responding:

1. Go to the D0 Dashboard
2. Click the Restart button
3. Wait about 30 seconds
4. Try sending a message again on Telegram

Restarting is the fastest way to fix most issues. It doesn't delete any of your data or settings.

3. Check Your Telegram Authorization

Make sure the Telegram account linked to your bot matches your actual Telegram account:

• Your bot only responds to messages from the linked account
• If you connected the wrong Telegram account during onboarding, you'll need to re-link from Dashboard Settings

Provisioning Stuck

Symptoms: During onboarding, the provisioning progress is stuck on one step.

Solutions:

1. Wait a bit longer — Provisioning can take up to 3 minutes
2. Refresh the page — Your progress won't be lost; the page will show the current status
3. If stuck for more than 3 minutes — Click the Retry button

Bot Shows "Error" Status

Symptoms: The Dashboard shows your bot in an Error state.

Solutions:

1. Click the Restart button on the Dashboard
2. Wait about 30 seconds for the restart to complete
3. If the error persists after 2-3 restart attempts, wait a few minutes and try again

TIP

Most errors are temporary and resolve themselves with a restart. If the problem keeps coming back, check the error message shown on the Dashboard for specific details.

Can't Sign In

Symptoms: You can't log in to the D0 Dashboard.

Solutions:

1. Make sure you're using the same Google account you registered with
2. Try clearing your browser cookies and cache
3. Try a different browser or incognito mode
4. Check if you have any browser extensions blocking the login popup

Telegram Connection Issues

Symptoms: Error when connecting Telegram during onboarding.

Solutions:

Issue	What to Do
"Connection failed"	Click Retry Connection to generate a new authorization link
"Connection expired"	The Telegram authorization link expired. Click Retry Connection for a fresh link
Connected but not detected	Make sure you tapped Authorize in the Telegram tab. If you closed the tab without authorizing, click Connect Telegram again

Custom Bot Token

If you're on a Dedicated plan and use a custom Telegram bot token: if the token is revoked in BotFather, your bot will stop working. Create a new bot token and update it in Dashboard → Settings → Bot.

Slow Responses

Symptoms: Your bot takes a long time to reply.

This can happen when:

• Your bot was hibernated and is auto-resuming (first message takes 1-2 minutes)
• Your bot is analyzing complex data (like a detailed chart image)
• Multiple data sources are being queried (like a full token analysis)
• The AI is processing a complicated question

Most responses should arrive within 5-15 seconds. Chart analysis may take up to 30 seconds.

Getting Help

If none of the above solutions work:

1. Note down the error message from the Dashboard (if any)
2. Note your bot's username (e.g., @my_trading_bot)
3. Contact support through the D0 Dashboard or the Donut community channels

We typically respond within a few hours.