Troubleshooting

Most issues with your D0 Bot can be resolved with a simple restart. This page covers common problems and how to fix them.

Bot Not Responding on Telegram

Symptoms: You send a message to your bot on Telegram, but it doesn't reply.

Common Causes & Solutions:

1. Check if Your Bot is Online

Go to the D0 Dashboard and check your bot's status:

• Online (green) — Bot should be working. Try restarting (see below).
• Hibernated (yellow) — Your bot is sleeping. Click Wake Up and wait 1-2 minutes.
• Error (red) — There's an issue. Click Restart to fix it.

2. Restart Your Bot

If your bot shows as "Online" but isn't responding:

1. Go to the D0 Dashboard
2. Click the Restart button
3. Wait about 30 seconds
4. Try sending a message again on Telegram

Restarting is the fastest way to fix most issues. It doesn't delete any of your data or settings.

3. Check Your Telegram Username

Make sure the Telegram username linked to your bot matches your actual Telegram username:

• Your bot only responds to messages from the linked account
• If you recently changed your Telegram username, update it in the Dashboard

Deployment Stuck

Symptoms: After clicking "Launch My Bot", the progress bar is stuck on one step.

Solutions:

1. Wait a bit longer — Deployment can sometimes take up to 5 minutes
2. Refresh the page — Your progress won't be lost; the page will show the current status
3. If stuck for more than 5 minutes — Close the tab, come back to the Dashboard, and check the status. If it shows an error, click Retry.

Bot Shows "Error" Status

Symptoms: The Dashboard shows your bot in an Error state.

Solutions:

1. Click the Restart button on the Dashboard
2. Wait about 30 seconds for the restart to complete
3. If the error persists after 2-3 restart attempts, wait a few minutes and try again

TIP

Most errors are temporary and resolve themselves with a restart. If the problem keeps coming back, check the error message shown on the Dashboard for specific details.

Can't Sign In

Symptoms: You can't log in to the D0 Dashboard.

Solutions:

1. Make sure you're using the same Google account you registered with
2. Try clearing your browser cookies and cache
3. Try a different browser or incognito mode
4. Check if you have any browser extensions blocking the login popup

Bot Token Issues

Symptoms: Error when pasting your bot token during setup.

Solutions:

Error Message	What to Do
"Invalid token format"	Make sure you copied the full token including the numbers before the colon
"Invalid token"	Go to BotFather on Telegram and verify the token is still active
"This bot is already registered"	This token is being used by another D0 account. Create a new bot with BotFather

Revoked Token

If you accidentally revoked your bot token in BotFather, your D0 Bot will stop working. You'll need to create a new bot and set it up again.

Slow Responses

Symptoms: Your bot takes a long time to reply.

This can happen when:

• Your bot is analyzing complex data (like a detailed chart image)
• Multiple data sources are being queried (like a full token analysis)
• The AI is processing a complicated question

Most responses should arrive within 5-15 seconds. Chart analysis may take up to 30 seconds.

Getting Help

If none of the above solutions work:

1. Note down the error message from the Dashboard (if any)
2. Note your bot's username (e.g., @my_trading_bot)
3. Contact support through the D0 Dashboard or the Donut community channels

We typically respond within a few hours.